Terms and Conditions

01Who we are

Oasis Luxury Events ("Oasis," "we," "us" or "our") is a trade name of Bluebell Visual Designs, LLC, a limited liability company organized in the State of Utah. "You" and "your" mean the person who books or uses our services, and anyone you book on behalf of.

These Terms and Conditions ("Terms") form a binding agreement between you and Bluebell Visual Designs, LLC. They apply to every booking, our website and our online booking form. By completing a booking, paying a deposit or using our website, you confirm that you have read and accept these Terms. If you do not agree, please do not book.

You must be at least 18 years old to book. If you book for a group, company or someone else, you confirm you have the authority to accept these Terms for them, and you remain responsible for the booking.

02Our services

We are a full-service luxury picnic company. Depending on the package you choose, our services may include:

• Full-service packages. Delivery, styled setup, food as described in your package, the low table, cushions, rugs, tableware, décor and teardown, for a two-hour picnic window.
• Self Pickup & Setup. A styled picnic kit you collect from our studio, set up yourself and return. Food and setup are not included unless you add them.
• Add-ons. Extra food, snacks and drinks, décor, extended time, a photographer and other extras shown at booking.

Photos, illustrations and color previews on our website show the general look of a style or palette. Because we work with seasonal flowers, real fabrics and handmade décor, your setup may vary in color, item, size or arrangement. If an item is unavailable, we will substitute something of similar style and equal or greater value.

03Booking your picnic

• Bookings must be made at least 2 days before your picnic date so we have time to prepare.
• Your date is not held until checkout is complete and your payment or deposit is received. Saved or unfinished quotes do not reserve a date.
• You agree to give us accurate details, including your contact information, location, date, time, guest count and any dietary needs. We are not responsible for problems caused by wrong or incomplete information.
• After booking, you will receive a confirmation by email. We will reach out, usually within 24 hours, to confirm your styling details and exact setup spot. Please check your confirmation and tell us about any mistakes right away.
• We may decline or cancel any booking at our discretion, for example if a location is unsafe or unsuitable. If we do, we will refund what you paid for that booking.

04Pricing, fees and taxes

Prices are shown in U.S. dollars at the time of booking and may change for future bookings. The price confirmed at checkout is the price for your booking.

Discount codes and promotions

Discount codes must be entered at checkout and cannot be added after booking. Each code has its own terms, such as a minimum order. Codes cannot be combined unless we say so, have no cash value and may end at any time.

Spending rewards

When we offer a reward for reaching a spending level (for example, waived delivery fees or use of an instant camera with prints), the reward applies only if your final order still meets that level after any changes or discounts. Reward items we lend you, such as a camera, stay our property and must be returned with the setup. Prints are yours to keep. Rewards have no cash value.

Pricing errors

If a clear pricing or system error shows a wrong price, we may correct it. We will contact you, and you can accept the correct price or cancel for a full refund.

05Payment

At checkout you can choose one of these options, when available:

• Pay in full and receive the discount shown at checkout.
• Pay a 20% deposit. The remaining balance is charged or due 72 hours before your picnic start time.
• Pay over time with Klarna. Klarna is a separate company. Your plan, approval, interest, fees and payment schedule are set by Klarna under its own terms, not ours. Questions about Klarna payments should go to Klarna.

By giving us a card, you authorize us to charge it for your booking, any remaining balance when it is due, and any other amounts owed under these Terms, such as approved changes, overtime, late returns or damage.

Please contact us before disputing a charge with your bank so we can help. Chargebacks filed for services we provided as agreed may lead to us sharing your booking records with the card issuer.

06Changes and rescheduling

• Date changes. You may change your date or time once for free if you ask at least 7 days before your picnic. The new date must be within 6 months of the original date and is based on our availability.
• Changes within 7 days. We will try to help, but changes are at our discretion and may include a rescheduling fee. Prices for the new date may differ.
• Guest count. You may increase your guest count up to 72 hours before, based on availability. Lowering your count after booking does not reduce your package price.
• Add-ons. You may add items up to 72 hours before, based on availability. Items removed more than 48 hours before your picnic are refunded in full. Items removed within 48 hours are not refundable.
• Location changes can be made up to 48 hours before your picnic. The new location must meet Section 9, and your fees may change (for example, beach or lakeside gear). Weather-related location changes can be made at any time, including the same day (see Section 8).

All change requests should be made by email to oasisluxuryevents@gmail.com, and are not final until we confirm them in writing.

07Cancellations and refunds

If you cancel

Cancellation fees cover supplies and food we have already purchased for your picnic. The fee is taken out of the amount you paid. If you paid less than the fee, no refund is due, and you will not owe anything more. If you do not cancel and do not show up, no refund is due.

Cancellations must be sent by email to oasisluxuryevents@gmail.com. The time we receive your email, measured from your picnic start time, decides which fee applies. Our full Refund Policy and Cancellation Policy have more detail.

If we cancel

If we must cancel for a reason within our control, you can choose a full refund or a new date. If we cancel because of events outside our control other than weather (see Sections 8 and 22), we will first offer a new date and, if none works for you, a full refund of what you paid us. Our responsibility is limited to that refund.

Refunds are sent to the original payment method within 10 business days. Your bank may take extra time to post it. For Klarna purchases, refunds go through Klarna.

08Weather

Every booking includes a rain plan. If weather such as rain, snow, lightning, high winds, extreme heat or poor air quality affects your picnic, we will work with you on the best option.

• Free rescheduling or location change. For weather, you can move your picnic to a new date or a new location (such as indoors or a covered spot) at no charge. This applies even on the same day, and the 48-hour location deadline in Section 6 does not apply.
• Weather reschedules must be used within 6 months of the original date, based on our availability.
• No refunds for weather. Weather-related changes are handled by rescheduling or moving locations, not by refund.
• If weather turns during your picnic, our team may pause, move or end setup early to protect people and property. No refund is due for weather-related changes on the day.

09Location, access and permits

• You are responsible for having permission to use the location, including from a property owner, landlord, HOA, venue or rental host.
• Some parks, beaches and public spaces require reservations or permits. Unless we agree in writing to handle it, getting any needed permit or reservation is your responsibility, and you will cover any fees or fines.
• The setup spot must be reasonably flat, safe, and reachable within a short walk from where we can park. We may charge extra or choose a nearby spot if access requires long carries, stairs or special equipment.
• We may adjust the exact spot on the day for safety, crowds or ground conditions. If a location is unusable when we arrive, we will work with you on a nearby alternative.
• We leave the area as we found it. You are responsible for trash and items brought by you or your guests.
• Locations outside our normal service area may have extra travel fees, which we will quote before booking.

10Picnic day: setup and teardown

• Our team arrives up to 90 minutes before your start time to set up. Please make sure we can reach the location then.
• Your picnic window is the time you booked (two hours unless you added time). Late arrivals do not extend the window, so we can stay on schedule for other clients.
• If you wish to stay longer on the day, we will extend if our schedule allows, charged at our extra-hour rate.
• Teardown begins at the end of your window. Please have personal items, gifts and leftover food collected by then. We are not responsible for personal items left behind.
• We are not responsible for delays caused by traffic, access problems or the location, but we will keep you updated and do our best to make up time.
• If you or your guests are not at the site when the window ends, we may tear down. No refund is due for unused time.

11Self Pickup kits

• Kits are collected from our studio at the time we confirm, usually the morning of your picnic. A setup guide is included.
• Kits must be returned clean of food and trash, with all pieces, within 24 hours of pickup unless we agree otherwise.
• Late returns may be charged a late fee for each extra day. Missing or damaged items are charged as described in Section 12.
• Self Pickup bookings pay a refundable damage deposit at checkout, on top of the booking total (the amount is shown before you pay). We refund it to the way you paid after your picnic, once the kit is back complete, clean and undamaged. If it comes back late, or with items missing or damaged, we keep what's needed to cover that and refund the rest.
• You are responsible for transporting, setting up and caring for the kit while it is with you.

12Our rental items and damage

All tables, rugs, cushions, tableware, décor, games, speakers, heaters, cameras and other items we provide remain the property of Bluebell Visual Designs, LLC. You are responsible for them, and for the actions of your guests, while they are in your use.

• Normal wear is expected and never charged.
• Loss, theft, or damage beyond normal wear (such as stains from wine, dye, makeup or candle wax, burns, tears, broken pieces or items taken home) may be charged at the cost to clean, repair or replace the item.
• We will send photos and an itemized charge within 7 days of your picnic. You authorize us to charge your card on file for these amounts.
• Please do not move, rearrange heavy pieces or take down the setup yourself on full-service bookings.

13Food, drinks and allergies

• Food and drinks are prepared by trusted third-party bakeries, delis and vendors and delivered as packaged or platter items. Menu items may change based on vendor availability, with a similar substitute.
• Please tell us about allergies and dietary needs when you book. We will do our best to accommodate them, but our vendors' kitchens may handle common allergens such as nuts, dairy, eggs, wheat, soy, fish and shellfish. We cannot guarantee any item is allergen-free.
• You are responsible for deciding what you and your guests eat, and for checking with us if you have a concern about any item.
• Food sits outdoors. For safety, perishable food should be eaten within two hours of setup, or one hour in hot weather. Please discard leftovers you cannot keep cold.

14Alcohol, candles and safety

• We do not sell, serve or provide alcohol. If you choose to bring alcohol, you are responsible for following all laws and location rules, and for making sure no one under 21 drinks. We may end a picnic early if guests become unsafe or disruptive.
• Candles, string lights and patio heaters must be supervised and kept away from fabrics, people and children. Open flames may not be used where the location or fire restrictions do not allow them, in which case we will use flameless alternatives.
• No smoking or vaping on or near the setup.
• Children must be supervised by an adult at all times. Our items are décor, not toys or climbing equipment.
• Pets are welcome if allowed at the location, but you are responsible for them and for any damage they cause.
• Our team may refuse to set up, or may end service, if conditions are unsafe or if anyone harasses or threatens our staff. In that case no refund is due.

15Third-party services

Some services, such as photographers, food vendors and payment providers like Klarna, are provided by independent third parties. We choose them carefully, but they are not our employees, and their own terms may apply. Photos from a photographer add-on are usually delivered within one week, but timing can vary. We are not responsible for the acts or omissions of third parties, except to the extent required by law.

16Photos and social media

We love to share our work. We may photograph or film your setup before guests arrive and use those images on our website, social media and marketing. We will not post photos that clearly show you or your guests without permission.

If you would like us not to share photos of your setup (for example, for a surprise proposal), just tell us in writing before your picnic. If you tag us in your own photos, you give us permission to repost them with credit.

17Assumption of risk

Picnics take place outdoors and in locations we do not own or control. They can involve uneven ground, insects, sun, heat, cold, water, wildlife, open flames, food and lawn games. You understand these risks and voluntarily accept them for yourself and, to the extent permitted by law, for your guests. You agree to use our items safely and as intended, and to make your guests aware of these Terms where relevant.

18Limitation of liability

To the fullest extent permitted by law, Bluebell Visual Designs, LLC, its members, employees and contractors will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost enjoyment or emotional distress, arising from our services or these Terms.

Our total liability for any claim related to a booking will not be more than the amount you paid us for that booking.

Nothing in these Terms limits liability that cannot be limited under Utah law, including liability for our gross negligence or willful misconduct.

19Indemnification

You agree to defend, indemnify and hold harmless Bluebell Visual Designs, LLC and its members, employees and contractors from claims, losses, damages, fines and reasonable legal fees arising from (a) your or your guests' actions, including alcohol use; (b) your use of a location without needed permission or permits; or (c) your breach of these Terms, except to the extent caused by our own negligence or misconduct.

20Using our website

• Our website, booking form, photos, illustrations, text, logos and designs belong to Bluebell Visual Designs, LLC and are protected by copyright and trademark law. You may not copy or reuse them without our written permission.
• When you enter your name, email and phone number in our booking form, we save them with your booking choices, even if you don't finish booking, so we can help you pick up where you left off. The form may also save quotes in your web browser. See our Privacy Policy for details.
• You agree not to misuse the website, including by submitting false bookings, trying to break its security or scraping its content.
• We may update or pause the website at any time and do not promise it will always be available or error-free.
• Our handling of personal information is described in our Privacy Policy.

21Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules.

If something goes wrong, please contact us first. We will try in good faith to resolve it within 30 days. If we cannot, any claim must be brought in the state or federal courts located in Utah, and you and we consent to their jurisdiction. Either party may bring a qualifying claim in small claims court.

22General terms

• Events outside our control. We are not liable for delays or failures caused by events beyond our reasonable control, such as severe weather, natural disasters, fire, power outages, road closures, government orders, public health emergencies or vendor failures. For weather, Section 8 applies: a free reschedule or location change, not a refund. For other events, we will offer a new date or a refund as described in Section 7.
• Changes to these Terms. We may update these Terms. The version in effect when you book applies to that booking. The "Last updated" date shows the latest version.
• Entire agreement. These Terms, your booking confirmation and any written changes we confirm make up the whole agreement for your booking.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
• No waiver. If we do not enforce a term right away, we can still enforce it later.
• Assignment. You may not transfer your booking to someone else without our written approval.
• Notices. We may send notices to the email or phone number you gave us. You may send notices to the email below.

23Contact us

Questions about these Terms or your booking? We're happy to help.