Refund Policy

01Cancellation fees

If you cancel for any reason other than weather, you receive a full refund of what you paid, minus a cancellation fee. The fee covers supplies and food we have already purchased for your picnic.

Examples

• You pay $600 in full and cancel 5 days before. We refund $525.
• You pay $600 in full and cancel the day before. We refund $450.
• You pay a $180 deposit and cancel 10 days before. We refund $105, and you owe nothing more.

The fee is taken out of the amount you actually paid. If you paid less than the fee, no refund is due, and you will not owe anything more. If you received a pay-in-full discount, refunds are based on the discounted amount you paid.

02Weather

Every booking includes a rain plan. If weather such as rain, snow, lightning, high winds, extreme heat or poor air quality affects your picnic:

• You can reschedule for free or change your location for free (such as indoors or a covered spot).
• This applies even on the same day of your picnic.
• Weather reschedules must be used within 6 months of your original date, based on our availability.
• Weather-related cancellations are not refunded. We handle weather by rescheduling or moving your picnic instead.
• If weather turns during your picnic, our team may pause, move or end early for safety. No refund is due for weather changes on the day.

03Rescheduling and location changes

• Date changes. Change your date once for free if you ask at least 7 days before your picnic. The new date must be within 6 months of the original date, based on our availability. Requests within 7 days are at our discretion and may include a rescheduling fee.
• Location changes. Change your location up to 48 hours before your picnic. Your price may change if the new location has different fees (for example, beach or lakeside gear). Weather-related location changes can be made any time, including the same day.
• Everything you paid moves to the new date or location. If it costs more, you pay the difference. If it costs less, we refund the difference.
• If you cancel a rescheduled booking, the cancellation fee is based on your new picnic date and time.

04If we cancel

• For a reason within our control, you choose a full refund of everything you paid, with no cancellation fee, or a new date.
• For a reason outside our control other than weather (such as natural disasters, road closures, government orders, public health emergencies or a sudden vendor failure), we will first offer a new date. If none works, you receive a full refund of what you paid.
• If we decline your booking because a location is unsafe or unsuitable, we refund what you paid for that booking.

Our responsibility is limited to refunding what you paid us. We are not responsible for other costs, such as travel, venue fees or services you booked separately.

05Guest count and add-on changes

• Fewer guests. Lowering your guest count does not reduce your package price. Extra-guest fees above your package are refunded if removed more than 48 hours before.
• Removing add-ons (food, snacks, décor, extra time, photographer) more than 48 hours before your picnic is refunded in full. Add-ons removed within 48 hours are not refundable.
• Extra time added on picnic day is not refundable once it starts.
• If a change drops your order below the level for a discount code or spending reward, that discount or reward is removed or adjusted.

06No-shows and picnic day

• If you don't cancel and don't show up, no refund is due.
• If we can't set up because of missing permission, permits or access that you were responsible for, the booking is treated as a no-show.
• Late arrivals do not extend your picnic window, and unused time is not refunded.
• If you end your picnic early, no refund is due for unused time or uneaten food.
• If our team ends service early for safety reasons caused by you or your guests, no refund is due.

07If something isn't right

We take pride in every setup. If something we provided didn't match your booking (for example, a missing item or the wrong food order), please tell us so we can make it right.

1. If you can, let our team know on site so we can fix it right away.
2. Email us within 48 hours after your picnic with your booking number, what went wrong and photos if you have them.
3. We'll review and reply within 3 business days. Depending on the issue, we may offer a partial refund for the affected item.

08Self Pickup kits

• The cancellation fees in Section 1 apply until your pickup time.
• Once a kit has been picked up, the booking is non-refundable.
• Kits returned early are not partly refunded.
• Late-return fees and charges for missing or damaged items are not refundable.
• Your refundable damage deposit is refunded after your picnic, once the kit is back complete and undamaged, or in full if you cancel before pickup. Any part kept for a late return or missing or damaged items is not refundable.

09Non-refundable items

• The $75 and $150 cancellation fees.
• Bookings changed or called off because of weather (these are rescheduled or moved instead).
• Rescheduling fees and late-return fees.
• Charges for lost or damaged rental items.
• Services already delivered, such as extra time used or photography sessions completed.
• Discounts and spending rewards, which have no cash value.
• Klarna's own fees or interest (see Section 12).

10How to request a refund

1. Email oasisluxuryevents@gmail.com from the email address on your booking.
2. Include your name, booking number (it starts with "OLE-") and picnic date.
3. Tell us whether you want to cancel, reschedule, change your location or report a concern.

The time we receive your email decides which cancellation fee applies. Cancellations by phone, text or social media message are not accepted. We will confirm your cancellation and refund amount by email.

11Refund timing and method

• Approved refunds are issued within 10 business days to your original payment method. Your bank may take a few more days to post it.
• We cannot send refunds to a different card, account or person.
• Sales tax is refunded in proportion to the amount refunded.

12Klarna purchases

If you paid with Klarna, approved refunds are sent to Klarna, which adjusts your payment plan or returns money according to its own terms. Questions about your Klarna plan, interest or payment schedule should go to Klarna directly. We cannot refund Klarna's fees or interest.

13Chargebacks

Please email us before disputing a charge with your bank. Most issues are resolved quickly. If a chargeback is filed for a service we provided as agreed, or for a cancellation handled under this policy, we may share your booking details and records with your card issuer to respond.

This Refund Policy is part of our Terms and Conditions. See also our Cancellation Policy. If anything here conflicts with the Terms, this policy controls for refunds.

14Contact us

Questions about a refund or your booking? We're happy to help.