Cancellation Policy

01How to cancel

1. Email oasisluxuryevents@gmail.com from the email address on your booking.
2. Include your name, booking number (it starts with "OLE-"), picnic date, and whether you want to cancel, reschedule or change your location. If it's because of weather, tell us.
3. We'll reply to confirm. Your booking is not cancelled until you receive that confirmation.

Email us to cancel or change →

02Cancellation fees

If you cancel for any reason other than weather, you get a full refund of what you paid, minus a cancellation fee. The fee covers supplies and food we've already purchased for your picnic.

The fee comes out of what you've paid. If you paid less than the fee, no refund is due, and you won't owe anything more. Full details are in our Refund Policy.

03Weather

Every booking includes a rain plan. If weather such as rain, snow, lightning, high winds, extreme heat or poor air quality affects your picnic:

• You can reschedule for free or move to a new location for free, such as indoors or a covered spot.
• This applies even on the same day. The 48-hour location deadline doesn't apply to weather.
• Weather reschedules must be used within 6 months of your original date, based on our availability.
• There are no refunds for weather. We take care of weather by moving your date or your spot instead.

04Date and location changes

• Date changes. One free date change if you ask at least 7 days before your picnic. The new date must be within 6 months of the original date, based on our availability. Requests within 7 days are at our discretion and may include a rescheduling fee.
• Location changes. You can change your location up to 48 hours before your picnic. Your price may change if the new spot has different fees, such as beach or lakeside gear.
• Everything you paid moves with your booking. If the change costs more, you pay the difference. If it costs less, we refund the difference.
• If you later cancel a rescheduled booking, the cancellation fee is based on your new picnic date and time.

05Partial cancellations

• Add-ons (food, snacks, décor, extra time, photographer) removed more than 48 hours before are refunded in full. Add-ons removed within 48 hours are not refundable.
• Guest count. Lowering your guest count doesn't reduce your package price. Extra-guest fees above your package are refunded if removed more than 48 hours before.
• If a change drops your order below the minimum for a discount code or spending reward, that discount or reward is adjusted or removed.

06Unpaid balances

If you paid a 20% deposit, the remaining balance is due 72 hours before your picnic. If it isn't paid by then, we'll try to reach you by email. If the balance is still unpaid 48 hours before your picnic, we may cancel the booking. It's then treated as a cancellation within 48 hours, and we refund what you paid minus the $150 cancellation fee.

07No-shows and access problems

• If you don't cancel and don't show up during your picnic window, no refund is due.
• If we can't set up because of a location issue you were responsible for (such as missing permission, a required permit, locked gates or no access), the booking is treated as a no-show.
• Arriving late doesn't extend your picnic window, and unused time is not refunded.

08If we cancel

• For a reason within our control: you choose a full refund of everything you paid, with no cancellation fee, or a new date.
• For a reason outside our control other than weather (natural disasters, road closures, government orders, public health emergencies or sudden vendor failures): we offer a new date first. If none works, you receive a full refund of what you paid.
• For safety or conduct: if we decline a booking in advance because a location is unsuitable, we refund what you paid. Service ended on the day because of unsafe behavior or harassment of our team is not refunded.

Our responsibility is limited to the amount you paid us. We're not responsible for other costs you booked separately, such as travel, venue fees or outside vendors.

09Self Pickup kits

• The same cancellation fees apply until your pickup time.
• Once your kit has been picked up, the booking can't be cancelled or refunded.
• If you don't pick up your kit during the confirmed pickup time, it's treated as a no-show.
• When a Self Pickup booking is cancelled before pickup, its refundable damage deposit is refunded in full.

10Proposals and surprises

We know surprise plans can change quietly. If you booked a proposal or surprise and need to cancel or move it, email us. We'll never contact the person being surprised, and we'll keep your plans private. The same fees apply.

11Related policies

This Cancellation Policy is part of our Terms and Conditions. Refund timing, Klarna purchases and non-refundable items are covered in our Refund Policy. If this page conflicts with the Terms and Conditions, this page controls for cancellations, rescheduling and location changes.

12Contact us

Questions about cancelling or moving your picnic? We're happy to help.